Responsible Gaming

Responsible gaming at Fairgo on the official site https://fairgowin-au.com is based on the principle that gambling is a form of entertainment, not a way to earn income or solve financial problems. The purpose of this page is to help you approach online casino play consciously: understanding the risks, recognising early warning signs, and using all available tools to keep control over your time and money. Fairgo aims to support every player with practical limits, self-exclusion options, and access to specialist help services. If play ever stops being fun or feels out of control, you are encouraged to stop and to use the support channels and resources listed below.

Risk Awareness

Gambling involves financial risk and uncertainty. For players in Australia, this risk is heightened by the fact that Fairgo, operated via fairgowin-au.com under a Curaçao licence (no. 365/JAZ held by Deckmedia N.V.), appears on the Australian Communications and Media Authority (ACMA) register of prohibited interactive gambling services. While Australian law currently targets operators rather than individual players, you should be aware that you are using a service that is not authorised under Australian legislation.

Problem gambling can develop gradually. You should monitor your behaviour and stop play immediately if you feel loss of control.

Common signs of problematic gambling behaviour

• Gambling more frequently or for longer sessions than originally planned, including late at night or during work or study time.
• Thinking about gambling or your Fairgo account constantly, even when doing other activities or with family and friends.
• Increasing bet sizes or chasing losses, believing that a "big win" will fix previous losses or resolve financial issues.
• Spending money on deposits that was intended for essential expenses (rent, loans, bills, food, education, health).
• Hiding or lying about gambling activity, account balances, or the extent of losses to family, friends, or colleagues.
• Feeling anxiety, guilt, irritability, or depression after gambling, but continuing to play despite these negative emotions.
• Using gambling as an escape from stress, loneliness, relationship problems, or other mental health difficulties.
• Borrowing money, using overdrafts, credit cards, or taking out new loans in order to continue gambling.

Self-assessment: quick reality-check questionnaire

Consider the following statements honestly. Answer "Yes" or "No" to each:

• I sometimes spend more time or money on Fairgo than I originally intended.
• I have tried to cut down or stop gambling, but found it difficult or quickly returned to previous levels.
• I have lied to people close to me about how much I gamble or how much I have lost.
• I feel restless, irritable, or upset when I cannot gamble or when I try to take a break.
• I gamble when I feel stressed, lonely, angry, or depressed to try to feel better.
• I have used money intended for bills, rent, loans, or everyday living to gamble at Fairgo or other gambling sites.
• I have borrowed money or sold possessions to finance my gambling.
• My gambling has caused tension or conflict with my partner, family, or friends.

Interpretation: If you answered "Yes" to one or two questions, you should strongly consider using the limits and time-out options described below. If you answered "Yes" to three or more questions, there is a significant risk of gambling harm. In this case, you are encouraged to stop gambling immediately, seek support using the contacts on this page, and consider self-exclusion.

Limits & Tools

To help you maintain control over your gambling, Fairgo encourages you to use financial and time-management tools whenever you access Fairgo via fairgowin-au.com. These tools are designed to support a conscious approach to play and to reduce the risk of gambling-related harm.

Deposit limits (daily, weekly, monthly)

Setting deposit limits allows you to define in advance how much you are prepared to spend on gambling over specific periods. Once reached, you will not be able to deposit more until the relevant period resets.

1. Access your account settings:
   • Log in to your Fairgo account at https://fairgowin-au.com.
   • Go to the "My Account" or "Profile" area in the main menu.
   • Select the "Responsible Gaming", "Limits", or similarly titled subsection (the exact label may vary by interface version).
2. Choose the type of limit:
   • Daily deposit limit - maximum you can deposit in any 24-hour period.
   • Weekly deposit limit - maximum you can deposit in a rolling 7-day period.
   • Monthly deposit limit - maximum you can deposit in a calendar month or 30-day period (as specified on screen).
3. Enter appropriate amounts:
   • Use only funds you can afford to lose without affecting essential living expenses.
   • Example: You may decide on a daily limit of AUD 20, weekly limit of AUD 60, and monthly limit of AUD 250.
   • Confirm the currency and amounts carefully before saving.
4. Confirm and apply:
   • Review a summary of your new limits and confirm your choice.
   • In most cases, limit decreases (tightening your limits) take effect immediately.
   • Limit increases or removals will usually be subject to a "cooling-off" period (for example, 24 hours or more) before activation, during which you may cancel the change.

Important: If you cannot see a deposit limits function or are unsure how to set it, immediately contact support at [email protected] and request that deposit limits be applied to your account manually.

Time management: session limits and reminders

Time-based controls can help you avoid excessive or impulsive play.

• Session timers / reality checks:
  • Within "My Account" > "Responsible Gaming" (or equivalent), look for options such as "Session Limit", "Reality Check", or "Play Time Reminder".
  • Set the interval (for example, every 30, 60, or 120 minutes). A message will appear informing you how long you have been playing and giving you an option to log out.
• Daily play-time limit:
  • If available, choose a maximum number of hours per day you are willing to spend gambling.
  • Once this limit is reached, the system will log you out or prevent additional play for the rest of the day.

Short breaks ("Time-Out" - 24 to 72 hours)

A time-out is a short-term suspension designed to give you space to reflect on your gambling and finances.

1. Locate the Time-Out option:
   • Log in and go to "My Account" > "Responsible Gaming" or "Self-Control Tools".
   • Select "Time-Out", "Cool-off", or a similar option if displayed.
2. Select the duration:
   • Standard periods are typically 24 hours, 48 hours, or 72 hours.
   • Choose the period that allows you to reassess your situation calmly and without pressure.
3. Confirm your request:
   • Read the information about what the time-out entails (e.g., no access to deposits or games).
   • Click "Confirm" or "Activate" to start the time-out immediately.
4. During the time-out:
   • You should not be able to log in, deposit, or place bets until the period expires.
   • Use this break to review your finances, speak with trusted people, and consider contacting a professional support service listed below.

If you cannot find these tools, request a manual time-out by emailing [email protected] from your registered email address, clearly stating the desired duration (24, 48, or 72 hours).

Self-Exclusion

Self-exclusion is a more robust form of protection for players who recognise that they are at risk of, or are already experiencing, gambling problems. When you request self-exclusion from Fairgo via fairgowin-au.com, your access to the account will be blocked for a defined period or permanently.

How to request temporary or permanent self-exclusion

1. Access the Self-Exclusion section (if available online):
   • Log in to your Fairgo account.
   • Navigate to "My Account" > "Responsible Gaming" or "Account Security".
   • Select "Self-Exclusion" or "Exclude My Account".
2. Choose the exclusion period:
   • Minimum period: typically from 6 months.
   • Other options: 1 year, 2 years, 5 years, or a "lifetime"/permanent exclusion where available.
   • Select the period that best reflects your need to stop gambling and recover control.
3. Confirm your decision:
   • Carefully read the consequences listed on-screen (see below).
   • Confirm by clicking the relevant button and, if requested, re-entering your password or confirming via email.
4. Requesting self-exclusion via support:
   • If you cannot locate the self-exclusion menu, send an email from your registered address to [email protected] with the subject "Self-Exclusion Request".
   • Clearly state:
     • Your full name and username.
     • The period for which you wish to be excluded (e.g., 6 months, 1 year, lifetime).
     • A brief confirmation that you understand the consequences and are requesting exclusion for responsible gambling reasons.

Consequences of self-exclusion

• Account access: You will not be able to log in, place bets, or make deposits on your Fairgo account for the duration of the self-exclusion. Attempts to create new accounts may breach the spirit of your exclusion and should be avoided.
• Promotional communication: Reasonable steps should be taken to stop sending you promotional emails or bonuses relating to gambling during the exclusion period.
• Outstanding balance and withdrawals:
  • Depending on Fairgo's internal procedures and any applicable Curaçao requirements, you may be able to request withdrawal of any remaining real-money balance at the time of exclusion. This is subject to identity verification, bonus terms, and anti-money laundering controls.
  • Bonus funds that are not yet converted to real balance may be forfeited according to bonus rules.
  • You should contact [email protected] promptly to clarify your specific situation.
• Irreversibility during the exclusion period: Self-exclusion is intended as a firm barrier. Early re-opening of the account during the agreed period should not normally be possible. You must assume that the decision is final for the chosen term.
• Post-exclusion: After the exclusion period expires, any request to reopen the account may be subject to a cooling-off period and additional checks. You should only consider reactivation if you are confident that you can gamble safely and have taken professional advice where necessary.

Important legal and jurisdictional note: Self-exclusion with Fairgo via fairgowin-au.com applies only to that specific operator and does not automatically exclude you from other gambling sites, including any other brands operated by Deckmedia N.V. or unrelated operators.

Support Resources

In addition to the internal tools provided through Fairgo, it is strongly recommended that you access independent support services. These services can provide confidential advice, emotional support, and practical steps for reducing or stopping gambling, as well as assistance for affected family members.

Local support for players in Australia

Australian residents have access to free, confidential services specialising in gambling issues. Subject to any changes by those organisations, typical contact details and availability are as follows (please verify via their official websites for the most up-to-date information):

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858 (within Australia)
  • Website: www.gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week
  • Services: Telephone counselling, live chat, email support, online resources, and self-help tools.
  • Languages: Primarily English, with access to interpreter services for other languages on request.
• Gambling Help services by State/Territory (examples):
  • NSW Gambling Help - see: www.gamblinghelp.nsw.gov.au
  • Victoria Gambler's Help - see: www.gamblershelp.com.au
  • QLD Gambling Help - via 1800 858 858 and state-based providers.
• Financial counselling services
  • National Debt Helpline: 1800 007 007 - free financial counselling to assist with debts arising from gambling or other causes.

These services operate independently of Fairgo and fairgowin-au.com. They can offer unbiased guidance and are not involved in the operation of your casino account.

International support organisations

Self-exclusion schemes by country (external to Fairgo)

External schemes provide an additional layer of protection by blocking your access to multiple operators within a jurisdiction. Note that these schemes are operated independently of Fairgo and fairgowin-au.com, and their coverage and legal effects vary.

• United Kingdom - GamStop
  • Service: National self-exclusion scheme for UK-licensed online gambling operators.
  • Website: www.gamstop.co.uk
  • Note: Intended for customers of UK Gambling Commission-licensed operators only. It will not normally cover Curaçao-licensed sites such as Fairgo.
• Spain - RGIAJ self-exclusion
  • Service: National self-exclusion register managed by the Dirección General de Ordenación del Juego (DGOJ).
  • Website: See information under the "Registro General de Interdicciones de Acceso al Juego (RGIAJ)" on the official DGOJ site.
• Other national schemes
  • Many jurisdictions operate local self-exclusion or multi-operator schemes. Players residing outside Australia should consult their national gambling regulator or public health websites for details.

Blocking software and device-level protections

Technical tools can help you restrict access to gambling content across multiple websites and apps:

• Gamban - A subscription-based blocking application that can prevent access to most gambling sites and apps on your devices. Website: www.gamban.com.
• BetBlocker - A free tool that allows you to block access to many gambling websites and configure protection periods. Website: www.betblocker.org.
• Parental control / content filters - Many operating systems, internet security suites, and routers allow you to block specific site categories or domains. You can configure these to restrict access to gambling sites, including fairgowin-au.com, particularly on shared or family devices.

Support for families and affected others

Family members, partners, and close friends affected by someone's gambling can also access dedicated support resources, including counselling, legal and financial advice, and peer support groups. See "Help for Family" below for more details.

Confidentiality and professional standards: Most helplines and clinical services listed above operate with strict confidentiality, subject only to limited exceptions required by local law (for example, where there is serious risk of harm). They are staffed by trained professionals or experienced volunteers and are independent of Fairgo and fairgowin-au.com.

Help for Family

Gambling problems rarely affect only the player. Partners, children, parents, and close friends can experience emotional stress, financial strain, and relationship difficulties. If you are worried about someone who is gambling at Fairgo or elsewhere, you are encouraged to seek support for yourself and, where possible, to help them access professional assistance.

How to approach a conversation about gambling

• Choose an appropriate time and place: Speak when the person is not actively gambling, is relatively calm, and is not under the influence of alcohol or drugs. A private, non-threatening environment is best.
• Use supportive, non-judgmental language: Focus on specific behaviours and their impact rather than accusations. For example, "I'm worried because we are struggling with bills" rather than "You are wasting all our money".
• Express concern, not blame: Emphasise that your goal is to support them and protect the family, not to shame or punish them.
• Listen actively: Allow them to explain how they feel. Avoid constant interruption or confrontation, which can cause them to shut down or deny the problem.
• Encourage professional help: Suggest contacting a gambling helpline, counsellor, or GP, and offer to help them make the call or attend an appointment.
• Set clear boundaries: Protect yourself financially and emotionally. This may mean controlling joint accounts, refusing to provide money to gamble, or seeking legal or financial advice where necessary.

Family and friends: support groups and resources

• Gambling Help Online (Australia)
  • Website: www.gamblinghelponline.org.au
  • Services: Information, live chat, email counselling, and resources specifically for family members.
• Gam-Anon (international)
  • A fellowship for those affected by someone else's gambling.
  • Website: www.gam-anon.org
  • Provides meeting information, literature, and online support resources.
• Online forums, chats, and peer support
  • Many national gambling support sites offer moderated forums where family members can share experiences and coping strategies.
  • Look for forums that are moderated by professionals or reputable charities to ensure a safe and respectful environment.

Recommended next steps for concerned family members

1. Seek your own support: Contact a gambling helpline or counsellor to discuss your situation confidentially and explore options.
2. Protect essential finances: Consider separating finances, monitoring joint accounts, and seeking advice from a financial counsellor (e.g., National Debt Helpline in Australia: 1800 007 007).
3. Encourage the gambler to seek help: Provide information about helplines and support groups, and suggest they consider setting limits or self-exclusion on fairgowin-au.com and any other gambling platforms.
4. Consult a mental health professional: Where gambling is linked with depression, anxiety, or other mental health issues, encourage contact with a GP, psychologist, or psychiatrist. In emergencies (e.g., risk of self-harm), contact local emergency services immediately.
5. Consider legal advice: If debts, shared liabilities, or property issues arise, professional legal advice may be necessary to protect your rights and those of any dependants.

Operator's Commitment

Although Fairgo is operated from Curaçao under licence no. 365/JAZ held by Deckmedia N.V. and appears on the ACMA blocked gambling websites register as a prohibited interactive gambling service, Fairgo presents the following responsible gaming commitments for activity conducted via fairgowin-au.com. These commitments are subject to the limitations of the licensing and technical environment and do not replace independent legal or financial advice.

Internal monitoring and risk checks

• Behavioural analysis: Within the constraints of the platform, Fairgo may review gameplay data and account activity to identify patterns that could indicate increased risk, such as:
  • Rapid, repeated deposits over a short period.
  • Extended continuous playing sessions without breaks.
  • Frequent reversal of withdrawals or repeated attempts to redeposit withdrawn funds.
  • Use of multiple payment methods or unusual changes in betting patterns.
• Warning messages and prompts:
  • Where technically feasible, the system may display on-screen messages encouraging you to review your time or spending, or to consider using limit and self-exclusion tools.
  • Information about responsible gambling resources will be accessible from the casino interface and via this page.
• Account reviews:
  • In certain circumstances, Fairgo may conduct internal reviews of accounts that display high-risk characteristics or that are subject to complaints relating to gambling harm.

When support may initiate contact

• Risk-triggered outreach: If Fairgo support identifies activity that suggests a high risk of gambling-related harm (for example, very large or rapidly escalating deposits, or explicit statements of distress to support), the support team may:
  • Contact you via email at your registered address to share information about responsible gaming tools and external support services.
  • Provide guidance on setting limits, time-outs, or self-exclusion.
• Customer-initiated concerns:
  • If you contact [email protected] expressing concern about your gambling, the team should treat your request with priority and sensitivity, providing information about:
    • Deposit and time limits.
    • Time-out or self-exclusion options.
    • External support services in Australia and internationally.
• Limitations of operator responsibility:
  • While Fairgo can provide tools and information, ultimate responsibility for using those tools and for decisions about gambling remains with the player.
  • Fairgo cannot provide clinical diagnosis, psychotherapy, or legal/financial advice. Players and families are strongly encouraged to use independent professional services for those needs.

Regulatory note for Australian users: Because Fairgo operates under Curaçao jurisdiction and is listed by ACMA as a prohibited interactive gambling service, regulatory protections available under Australian licensing frameworks may not apply. This underscores the importance of using personal limits, self-exclusion, and independent support services.

Updates

Responsible gaming standards, legal requirements, and internal procedures may change over time, including due to amendments to the Interactive Gambling Act 2001 (Cth) in Australia, regulatory actions by ACMA, or changes in Curaçao licensing conditions for Deckmedia N.V. (licence no. 365/JAZ). Fairgo therefore reserves the right to amend this Responsible Gaming page for fairgowin-au.com at any time.

• Notification methods:
  • Significant changes to responsible gaming tools or policies may be communicated by:
    • Information banners or pop-up notices displayed after you log in to your account.
    • Updates to this page, accessible via the website footer or "Responsible Gaming" link.
    • Email notifications sent to the address registered on your Fairgo account, where appropriate and technically feasible.
• Your responsibility:
  • You should review this page regularly to stay informed about current tools, procedures, and contact information. Continued use of fairgowin-au.com after changes are published may be treated as acceptance of those changes, subject to applicable law.

Last updated: 02 March 2026

Contact & Feedback

If you have questions about responsible gaming, wish to apply limits or self-exclusion, or would like to provide feedback on these measures, you can contact the operator of Fairgo for activity conducted via fairgowin-au.com using the details below. While specific department-level contacts are not separately published, the following addresses are used for support and general inquiries and may be directed internally to staff responsible for safer gambling.

Responsible gaming contact details

• Email - primary support and responsible gaming:
  • [email protected]
  • Use this address to:
    • Request deposit limits, time-outs, or self-exclusion.
    • Report concerns about your own gambling or that of someone using your payment methods or device.
    • Ask questions about the tools and procedures described on this page.
• Email - general information:
  • [email protected]
  • For general inquiries about the site that are not urgent responsible gaming matters.
• Telephone:
  • As of 2026, no dedicated responsible gaming phone number has been specified for Fairgo at fairgowin-au.com. Players should use email as the primary communication method and rely on national helplines (e.g., 1800 858 858 in Australia) for immediate counselling or crisis assistance.

Feedback and self-control request form (conceptual)

If a web-based feedback or request form is implemented on fairgowin-au.com, it should allow you to submit the following information securely:

• Full name and Fairgo username.
• Registered email address.
• Type of request (e.g., "Set deposit limit", "Request time-out", "Self-exclusion", "General responsible gaming question").
• Details of the requested limits or exclusion period.
• Optional comments about your concerns or suggestions for improving responsible gaming tools.

Until such a form is made available, please provide the above information in your email to [email protected]. For urgent emotional support or if you feel at immediate risk of harm, you should contact local emergency services or a national helpline (such as 1800 858 858 in Australia) without delay.