Privacy Policy

This Privacy Policy explains how Fairgo, operating through the website https://fairgowin-au.com (the "Website"), collects, uses, discloses, and protects personal information of visitors and players. It applies to all individuals who access or use the Website, whether they create an account, participate in gambling-related activities, or simply browse. By using the Website, you acknowledge that you have read and understood this Privacy Policy.

The effective date of this Privacy Policy is 1 January 2026. It supersedes any earlier versions published on or in connection with fairgowin-au.com.

Who We Are

OBSERVE: The available information identifies Deckmedia N.V. as the operator of the Fairgo brand with an online presence at fairgowin-au.com, but some corporate details are not specified in public sources.

EXPAND: To provide transparency while remaining accurate, we clearly name the operator, its licensing jurisdiction, and the Website contact points, and we clarify where information is not available or may change.

REFLECT: On this basis, we present the following operator and contact details:

The Website fairgowin-au.com, presented under the brand Fairgo as "Fairgo", is operated by:

• Operator company: Deckmedia N.V. (the "Operator")
• Jurisdiction of incorporation: Curaçao
• Gaming licence: Curaçao e-gaming sub-licence no. 365/JAZ, issued under the authority of Gaming Curaçao, held by or on behalf of Deckmedia N.V. (treated as valid unless revoked)
• Registered/Legal address: Not publicly specified in the available data. The Operator is registered in Curaçao; further details may be provided upon verified request.
• Tax or company registration number: Not specified in available public sources.

For any questions about this Privacy Policy or your personal information, you may contact:

• Data Protection Contact / Responsible Department: Data Protection Team, fairgowin-au.com
• Email (primary): [email protected] (also used for privacy and rights requests)
• Email (general information): [email protected]
• Telephone: not specified
• Postal address: not specified; if required for formal correspondence, it will be provided in response to your email request.

Where we refer to "we", "us", or "our" in this Privacy Policy, we mean Deckmedia N.V. operating the Website fairgowin-au.com in connection with Fairgo.

What Personal Data We Collect

OBSERVE: Operating an online gambling and review service entails the collection of identification, contact, technical, behavioural, and payment-related data, as well as cookie identifiers.

EXPAND: To ensure clarity and legal sufficiency, we group the data into categories and specify typical fields and sources (direct input, automated collection, third-party partners).

REFLECT: The categories of personal data we may collect and process when you use fairgowin-au.com include:

1. Identification and Contact Data

• Full name
• Date of birth and age information (to confirm 18+ eligibility)
• Residential address and country of residence (where provided)
• Email addresses (including [email protected] and [email protected] as contact channels, not collected user data)
• Telephone number (where provided)
• Copies or details of identity documents (e.g. passport, ID card, driver licence) if required for KYC/AML verification by the Operator or its payment partners

2. Account and Service Use Data

• Username and credentials (stored in encrypted form)
• Account settings and preferences (language, marketing choices, responsible gambling tools where applicable)
• Communication history with customer support (emails sent to and from [email protected] or other channels)

3. Technical and Usage Data

• IP address and approximate geolocation derived from it
• Device type, operating system, browser type and version
• Unique device identifiers and related technical identifiers
• Access times, pages viewed, clickstream data, and referring/exit pages
• Server logs and security logs used for troubleshooting and fraud prevention

4. Payment and Financial Data

• Limited payment information relating to deposits and withdrawals processed in connection with gambling services, typically via third-party payment providers
• Transaction identifiers, amount, currency, date/time, and status
• Billing address and partial card or account information as returned by payment processors (we do not store full payment card numbers when not strictly necessary and endeavour to rely on tokenised data from gateways)

5. Behavioural and Gambling-Related Data

• Game and betting history (games played, stakes, wins/losses, bet frequency, session duration)
• Bonus usage, promotional participation, loyalty or VIP status where applicable
• Interaction with website features (clicks on reviews, navigation paths, links followed, time spent on specific content such as Fairgo information)

6. Cookies and Similar Technologies

• Cookie identifiers and associated profile data (e.g. language preference, login status, analytics data)
• Web beacons, pixels, tags, and local storage to support analytics, security, fraud detection, and advertising (subject to consent where required)

7. Data from Third Parties

• Verification data from KYC/AML service providers and payment processors
• Fraud and risk information from specialised anti-fraud databases and services
• Marketing and attribution data from affiliates and advertising networks (e.g. which affiliate link brought you to fairgowin-au.com)

Legal Basis for Processing

OBSERVE: As a gambling-related service operated from Curaçao and targeting Australian users, fairgowin-au.com must process data on clear legal grounds: contract, consent, legitimate interest, and compliance with legal and regulatory obligations (including KYC/AML).

EXPAND: While AU privacy law (Privacy Act 1988 and APPs) is central, we also reflect GDPR-style bases as an international standard and as a benchmark for transparency, even where GDPR does not directly apply.

REFLECT: We rely on the following legal bases for processing your personal data:

• Performance of a contract and pre-contractual steps
  We process data that is necessary to:
  • Set up and maintain your user account and profile
  • Provide access to and operation of gambling and related services described on Fairgo via fairgowin-au.com
  • Process deposits, withdrawals, and other transactions via payment partners
  • Communicate with you about your account, transactions, promotions you have joined, and security or service updates
• Compliance with legal and regulatory obligations
  We process data where required by:
  • Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) rules and sanctions screening obligations applicable to the Operator in its jurisdiction
  • Know Your Customer (KYC) and age verification requirements
  • Record-keeping obligations for financial and gaming activity
  • Any lawful requests or orders from competent authorities and regulators (including those in Curaçao and, where applicable, Australian authorities such as ACMA in relation to enforcement of the Interactive Gambling Act 2001)
• Legitimate interests
  We may process your data when it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests, such as:
  • Ensuring network and information security, detecting, preventing, and investigating fraud, abuse, or suspicious activity
  • Monitoring service performance, fixing errors, and improving functionality and user experience on fairgowin-au.com
  • Analysing aggregated usage patterns to optimise our offers, content (including Fairgo materials), and website layout
  • Protecting our legal rights and interests, including in the context of disputes, claims, or legal proceedings
• Consent
  In specific cases we rely on your consent, for example:
  • Sending direct electronic marketing communications (e.g. promotional emails, newsletters) where required by applicable law
  • Using non-essential cookies and similar technologies for analytics and advertising
  • Sharing your data with certain marketing partners or affiliates beyond what is necessary for basic attribution
  You may withdraw your consent at any time as described in the "Your Rights" section, without affecting the lawfulness of processing before withdrawal.

Purpose of Processing

OBSERVE: Data processing purposes must align with the nature of gambling and review services: service provision, security, compliance, marketing, and analytics.

EXPAND: To avoid ambiguity, we connect each purpose with the corresponding data categories and legal bases.

REFLECT: We process your personal data for the following purposes:

• Providing and managing access to services
  • To create, verify, and manage your account and profile
  • To offer you gambling-related services and content available on fairgowin-au.com and in connection with Fairgo
  • To handle deposits, withdrawals, and internal account movements
  • To provide customer support and respond to queries sent to [email protected] or other channels
• Compliance, verification, and risk management
  • To conduct identity, age, and address verification (KYC)
  • To perform AML/CTF screening and ongoing monitoring
  • To prevent, detect, and investigate fraud, money laundering, bonus abuse, and other prohibited conduct
• Service improvement and analytics
  • To monitor how the Website is used and to collect statistical information (e.g. most visited pages, time spent)
  • To conduct troubleshooting, quality checks, testing, and internal research
  • To refine our reviews, promotions, and features relevant to the Australian audience
• Marketing and personalisation
  • To send you promotional communications about bonuses, offers, and news relating to fairgowin-au.com, subject to your consent where required
  • To personalise content, recommendations, and promotions based on your activity and preferences
  • To measure the effectiveness of marketing campaigns and affiliate programs
• Security and integrity of the Website
  • To safeguard our systems, users, and data from unauthorised access, attacks, and misuse
  • To maintain backups and logs necessary for disaster recovery and incident analysis
• Legal, regulatory, and dispute-related purposes
  • To comply with legal obligations and regulatory requests
  • To establish, exercise, or defend legal claims
  • To cooperate with law enforcement and regulators in accordance with applicable law

Disclosure & Sharing

OBSERVE: Operation of an online gambling site and review platform involves multiple third parties (payment providers, IT services, affiliates, regulators) that may receive personal data.

EXPAND: To ensure transparency and legal safety, we define recipient categories, sharing conditions, and applicable safeguards.

REFLECT: We may disclose your personal data to the following categories of recipients, strictly on a need-to-know basis:

• Payment service providers and financial institutions
  We share necessary transaction-related data (e.g. name, account or card details in tokenised form, transaction amount and identifiers) with banks, card schemes, and payment processors to:
  • Process deposits and withdrawals
  • Conduct AML/CTF checks and fraud monitoring
  • Handle chargebacks, disputes, and refunds
• Technical and infrastructure service providers
  We engage third-party vendors that provide:
  • Hosting and data storage services
  • Security, anti-fraud, and monitoring tools
  • Customer support software and communication tools
  • Analytics and performance measurement services
  These providers process data only according to our documented instructions and under contractual confidentiality obligations.
• Regulatory, supervisory, and governmental authorities
  We may share data when required or permitted by law with:
  • Gaming, financial, or privacy regulators in Curaçao
  • Relevant Australian authorities (including ACMA and other enforcement bodies) where legally compelled or appropriate for enforcement of applicable laws (e.g. Interactive Gambling Act 2001)
  • Law enforcement agencies and courts in connection with investigations, court orders, or legal proceedings
• Affiliates, marketing, and advertising partners
  We may share limited data with:
  • Affiliate partners to attribute traffic and reward referrals
  • Advertising networks and marketing service providers to deliver or measure marketing campaigns
  Where required by law, we will only do this with your consent and will seek to use aggregated or pseudonymised data where feasible.
• Professional advisers
  Lawyers, accountants, auditors, and consultants may receive data where reasonably necessary to provide their services, subject to strong confidentiality obligations.
• Corporate transactions
  In the event of a potential or actual merger, acquisition, restructuring, or sale of assets involving fairgowin-au.com, personal data may be disclosed to potential or actual buyers and their advisers, subject to confidentiality and appropriate protections.

We do not sell your personal data as understood under many privacy laws. Any sharing for marketing or advertising is conducted in compliance with applicable rules and, where required, based on your explicit consent.

International Transfers

OBSERVE: The Operator is registered in Curaçao, services are offered online to users in Australia and potentially other countries, and several service providers may be located globally.

EXPAND: We must explain that data may be transferred outside your country of residence and describe the safeguards applied, following best-practice standards similar to GDPR even if not strictly mandated.

REFLECT: Accordingly, the following applies to international data transfers:

• Locations of processing
  • Your data may be processed in Curaçao (operator jurisdiction), within the European Economic Area (EEA), in Australia, and in other countries where our service providers are located (for example, data centres, payment processors, or support centres).
• Safeguards for international transfers
  • Where we transfer personal data from a country with data export restrictions (for example, from the EEA), we implement appropriate legal safeguards, such as:
    • Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent contractual mechanisms
    • Contractual commitments requiring recipients to protect data to a standard consistent with applicable privacy laws
  • We also seek to minimise data by transferring only what is necessary and, where possible, using pseudonymisation or encryption.
• Access to safeguards
  You may contact us at [email protected] to obtain further information on the specific safeguards used for international transfers that concern your data, where disclosure is permitted by law and does not compromise security or confidentiality.

Data Retention

OBSERVE: Gambling operators and related services must keep certain data for minimum periods (e.g. AML/CTF, financial records), but retention should not exceed what is necessary for the purposes.

EXPAND: We differentiate by category, indicate typical maximum periods, and describe deletion or anonymisation criteria.

REFLECT: We retain personal data in accordance with the following principles:

• General retention rule
  We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting obligations and to resolve disputes.
• Specific categories and indicative periods
  • Account and identification data: Normally retained for up to 5 years after your account is closed or becomes inactive, to comply with AML/CTF and record-keeping obligations and to address potential legal claims.
  • KYC/AML documents and verification records: Typically retained for 5 - 7 years from the date of your last transaction or account closure, depending on applicable regulatory requirements.
  • Transaction and payment data: Retained for at least 7 years to satisfy financial and tax record-keeping duties and to manage chargebacks or disputes.
  • Technical logs and security data: Retained for a shorter period, generally between 6 months and 3 years, depending on the nature of the logs and relevance to security and fraud detection.
  • Marketing data: Retained for as long as you remain subscribed to receive marketing communications and for a reasonable period (typically up to 2 years) after you unsubscribe, to maintain evidence of your consent status and opt-out.
• Deletion or anonymisation criteria
  • When data is no longer needed for any lawful purpose, we will either securely delete it or irreversibly anonymise it so that it can no longer be linked to you.
  • We may retain anonymised or aggregated data indefinitely for statistical, research, and analytical purposes.
• Requests for deletion
  If you exercise your right to deletion (see "Your Rights"), we will assess your request against our legal obligations and retention requirements. Where we cannot delete data immediately due to such obligations, we will restrict processing to strictly necessary purposes only.

Your Rights

OBSERVE: Although fairgowin-au.com targets Australian users and is operated from Curaçao, users expect rights broadly comparable to those under the GDPR and other modern privacy regimes.

EXPAND: The requested alignment includes GDPR-style rights (access, rectification, erasure, restriction, objection, portability, consent withdrawal) and a reference to Mexican privacy law; we therefore provide a harmonised rights framework that applies to all users as a matter of policy, even where not all provisions are legally mandated.

REFLECT: Subject to applicable law and certain exemptions, you have the following rights regarding your personal data:

1. Right of Access

• You may request confirmation as to whether we process your personal data and, if so, receive a copy of that data together with information about how and why we process it.

2. Right to Rectification

• You may request correction of inaccurate or incomplete personal data. In many cases, you can update your own details via your account. Where not possible, you can contact us and we will assist.

3. Right to Deletion (Right to be Forgotten)

• You may request deletion of your personal data where:
  • The data is no longer necessary for the purposes for which it was collected; or
  • You withdraw consent (where processing is based on consent) and there is no other legal ground; or
  • You successfully object to processing; or
  • The data has been processed unlawfully.
• This right may be limited where we need to retain certain data to comply with legal obligations (e.g. AML/CTF record-keeping) or to establish, exercise, or defend legal claims.

4. Right to Restrict Processing

• You may request that we restrict processing of your data (e.g. temporarily store but not otherwise use it) in situations where:
  • You contest the accuracy of the data (while we verify it);
  • The processing is unlawful but you oppose deletion;
  • We no longer need the data but you require it for legal claims; or
  • You have objected to processing and we are considering your objection.

5. Right to Object

• You may object at any time to processing of your personal data based on our legitimate interests, including profiling related to those interests. We will cease such processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is needed for legal claims.
• You can always object to direct marketing (including profiling related to marketing) and we will comply with your objection without exceptions.

6. Right to Data Portability

• Where processing is based on your consent or on a contract and carried out by automated means, you may request a copy of your personal data in a structured, commonly used, and machine-readable format and ask us to transmit it to another controller where technically feasible.

7. Right to Withdraw Consent

• Where processing is based on your consent (e.g. marketing communications or certain cookies), you may withdraw that consent at any time:
  • By following the unsubscribe link in marketing emails;
  • By changing your browser or cookie settings;
  • By contacting us at [email protected].
• Withdrawal of consent does not affect the lawfulness of processing already carried out.

Exercising Your Rights, Timeframes, and Cost

• How to submit a request: You can exercise your rights by contacting us at [email protected] and indicating:
  • Your full name and, if applicable, username;
  • The right(s) you wish to exercise;
  • Any specific details that will help us identify your data (e.g. date range, transaction IDs).
• Verification: For your security, we may need to verify your identity before acting on a request, including by requesting additional information or documentation.
• Response time: We aim to respond to all valid requests within 30 days of receipt. If your request is particularly complex or we receive multiple requests, we may extend this by a further 30 days and will inform you of the extension and reasons.
• Fees: We will handle your requests free of charge, unless they are manifestly unfounded or excessive (for example, repetitive). In such cases we may charge a reasonable fee or refuse to act on the request, in line with applicable law.

Reference to international standards (including Mexican law): While the Website is focused on Australia and operated from Curaçao, we endeavour to respect core data protection principles reflected in modern privacy frameworks globally, including the EU General Data Protection Regulation (GDPR) and Latin American data-protection regimes such as Mexico's Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares). If you are resident in a jurisdiction with additional rights, we will seek to accommodate them to the extent reasonably practicable and consistent with our legal obligations.

Cookies & Tracking Technologies

OBSERVE: Cookies and similar technologies are essential for functionality, analytics, and marketing on fairgowin-au.com.

EXPAND: Users must understand the types, purposes, and control options, particularly given cross-border access to the site.

REFLECT: We use the following categories of cookies and tracking technologies:

Types of Cookies

• Session cookies
  Temporary cookies that exist only while your browser is open and are deleted automatically when you close it. They help:
  • Keep you logged in during a single session;
  • Enable basic navigation and use of essential features.
• Persistent cookies
  Cookies stored on your device between sessions for a defined period. They:
  • Remember your preferences (e.g. language, region);
  • Help recognise you on return visits;
  • Support long-term analytics and performance measurements.
• First-party cookies
  Set directly by fairgowin-au.com for core functions and analytics we control.
• Third-party cookies
  Placed by external services integrated into our Website, such as:
  • Analytics and performance tools;
  • Advertising networks and affiliate tracking systems;
  • Social media plugins (if used).

Purposes of Cookies

• Strictly necessary / functional cookies
  Required for the proper functioning of the Website, including:
  • Maintaining sessions and security;
  • Enabling account login and navigation.
• Analytics and performance cookies
  Collect aggregated information on how visitors use the Website, such as:
  • Pages visited, time spent, and error messages;
  • Source of traffic and device types.
  This helps us improve features, content, and user experience.
• Advertising and targeting cookies
  Used by us and our partners (including affiliates and advertising networks) to:
  • Deliver more relevant adverts or promotions;
  • Measure the effectiveness of marketing campaigns;
  • Limit how often you see a particular advert.
  These may track your browsing across different websites over time.

Managing Cookies

• Browser settings: You can usually configure your browser to:
  • Accept or reject all cookies;
  • Delete existing cookies;
  • Notify you when a cookie is set.
  Disabling some cookies may affect your ability to use certain features of the Website.
• Device and platform controls: Mobile devices and operating systems may offer additional privacy or tracking settings which you can use to control identifiers and tracking.
• Internal tools: Where available, we may provide on-site controls (such as cookie banners or preference centres) allowing you to manage certain categories of cookies and opt out of non-essential cookies, in accordance with applicable law.

Data Security

OBSERVE: Handling gambling-related data and financial information requires robust technical and organisational security measures.

EXPAND: We must clearly describe the key protections used while avoiding overly detailed disclosures that could weaken security.

REFLECT: We implement a combination of technical, organisational, and contractual safeguards designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction, including:

• Encryption
  • Use of modern Transport Layer Security (TLS) protocols (TLS 1.2 or higher) to encrypt data in transit between your browser and our servers.
  • Encryption of sensitive data at rest where appropriate, including passwords and certain financial data, using industry-standard cryptographic algorithms.
• Access controls and authentication
  • Role-based access controls ensuring staff and service providers have access only to data necessary for their duties.
  • Strong authentication measures for internal systems and administrative interfaces; multi-factor authentication is used where feasible and appropriate.
• Network and system security
  • Firewalls, intrusion detection and prevention systems, and anti-malware tools to protect our infrastructure.
  • Regular patching and updates of operating systems and application components.
• Monitoring, testing, and audits
  • Ongoing monitoring of systems and logs for suspicious activity.
  • Periodic security assessments and, where appropriate, independent audits or reviews aligned with recognised standards such as ISO/IEC 27001 or SOC 2, either directly or through our key service providers.
• Staff training and policies
  • Confidentiality obligations for employees and contractors handling personal data.
  • Regular training on data protection, privacy obligations, and security best practices.
• Incident response
  • Documented procedures for identifying, managing, and mitigating security incidents.
  • Where required by law, notification to affected users and/or relevant authorities without undue delay in case of a data breach that poses a significant risk to your rights and freedoms.

No system can be guaranteed to be 100% secure. However, we continually assess and enhance our security controls to reduce risks to an appropriate level, taking into account the sensitivity of the data processed and the state of the art.

Complaints & Contacts

OBSERVE: Users must have clear channels to raise questions or complaints and understand potential escalation paths to supervisory authorities.

EXPAND: While our primary operational focus is Australia and Curaçao, we also acknowledge users may come from other jurisdictions and may approach their local data protection authority.

REFLECT: If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal data, you may contact us using the following channels:

Contact Channels

• Data Protection Contact / DPO function:
  Email: [email protected]
  (Please include "Privacy" or "Data Protection" in the subject line.)
• General information:
  Email: [email protected]
• Online forms:
  A dedicated online contact form may be provided on fairgowin-au.com. Where available, you may use it to submit privacy-related inquiries.
• Postal address:
  Not publicly specified. If you require a postal address for a formal complaint or rights request, please contact us by email and we will provide the appropriate details, subject to verification.

Complaint Procedure

1. Submission: Send your complaint, including a clear description of your concern and any relevant supporting documents, to [email protected].
2. Acknowledgement: We will acknowledge receipt of your complaint within 5 business days, where reasonably possible.
3. Investigation: We will investigate your complaint, which may involve contacting you for further information or clarification.
4. Response: We aim to provide a substantive response within 30 days of receiving your complaint. If we cannot respond within this period, we will inform you of the reason for the delay and the expected time frame.
5. Follow-up: If you are not satisfied with our response, you may request a further review or escalate the matter as described below.

Escalation to Supervisory Authorities

If you believe that your data protection or privacy rights have been infringed and we have not resolved your complaint to your satisfaction, you may have the right to lodge a complaint with an appropriate data protection or privacy authority in your country of residence, place of work, or place of the alleged infringement.

• Australia: You may contact the Office of the Australian Information Commissioner (OAIC):
  Website: https://www.oaic.gov.au
  Phone and postal details are available on the OAIC website.
• European Union / EEA: If you are in the EU/EEA, you may contact your local data protection authority. A list of supervisory authorities is available at:
  https://edpb.europa.eu/about-edpb/board/members_en
• Mexico: If you are located in Mexico, you may contact the National Institute for Transparency, Access to Information and Personal Data Protection (INAI):
  Website: https://www.inai.org.mx

The above contacts are provided for information and international alignment. The precise authority with jurisdiction over your complaint will depend on your location and applicable law.

Updates

OBSERVE: Privacy policies should evolve over time due to legal, technical, and business changes.

EXPAND: Users must be clearly informed about how they will be notified of changes, what constitutes a material change, and their options in response.

REFLECT: We may update this Privacy Policy from time to time. When we do:

• Notification methods
  • We will post the updated Privacy Policy on fairgowin-au.com with a new "Last updated" date.
  • For material changes that significantly affect your rights or the way we process your data, we will provide additional notice, which may include:
    • Email notifications to the address associated with your account (where available);
    • Prominent banners or pop-up notices on the Website; or
    • Account dashboard alerts.
• Advance notice of material changes
  • Where feasible and where changes are material, we will provide at least 30 days' advance notice before the updated terms take effect.
  • If you do not agree with the changes, you may choose to discontinue use of the Website and, where applicable, request closure of your account before the effective date of the updated Policy.
• Changelog and version control
  • We may keep a record of previous versions of this Privacy Policy. Upon reasonable request, we may provide a copy of a prior version relevant to a particular period.

Last updated: January 2026.